Calls that wait
A front desk can take one call at a time. Everyone else holds, gets voicemail, or hangs up and calls again later.
The Problem
Answering the phone is
Answering the phone is
only half the job
Most practices can tell you how many calls came in. Very few can tell you how many reached the right person.
Calls sent to the wrong place
Which care manager covers which site changes every month. Whoever answers has to know the whole map, or the caller gets bounced.
Transfers nobody picks up
A transferred call that rings out leaves no trace in most phone systems. The caller knows it failed. The practice never finds out.
One Call, Start to Finish
Answered, routed, and on the record
An illustrative call. Names and details are made up.
Inbound call · 9:02 AM
AI receptionistHi, this is the practice's AI assistant. How can I help?
CallerMy mother lives at Maple Court. I need to talk to her care manager about a refill.
AI receptionistConnecting you to Jessica, the care manager for Maple Court.
Hand-off record
- Reason
- Medication refill
- Routed to
- Care manager, Maple Court
- Transfer
- Answered in 11 seconds
- Staff heard
- "Daughter of a Maple Court resident, about a refill."
- Saved
- Recording, transcript, outcome
Patient Access
What CuraVoice does
Two voice agents built for healthcare, and a record of every call they handle.
01
AI receptionist
Answers every call on your patient line, says up front that it is an AI assistant, and works out who the caller needs: a care manager, a provider's team, billing, intake or the front desk.
How the receptionist works Who it is for02
Warm transfer with context
The caller is told where they are going. Your staff member hears who is calling and why before the two are connected, so nobody has to start the conversation over.
03
Hand-off reporting
Every call is logged with its transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were missed go on a list for call-back.
Why the hand-off matters04
AI payer calling
For billing teams: an agent that dials the insurance company, works through the phone menu, waits on hold, and brings your staff member in when a live representative answers.
How payer calling works
Revenue Cycle
One Platform. Every Stage of
One Platform. Every Stage of
the Revenue Cycle.
From autonomous payer calls to intelligent denial resolution to AI-driven staff training — CuraVoice automates every friction point in your revenue cycle.
01
AI Payer Calling
Our voice AI calls insurance companies autonomously — navigating IVR phone trees, entering member data via DTMF, waiting on hold, and warm-transferring your team when a live representative answers. Handle 10x more calls with zero additional headcount.
How payer calling works02
Denial Management
AI agents research every denial by ingesting data from payer portals, ERA/835 files, and payer policies. Get root cause analysis, recommended next actions, and automated appeal preparation — reducing resolution time from days to minutes.
03
Claims Intelligence
Real-time dashboards, automated daily reports, and pattern detection across your entire claims portfolio. Identify systemic denial trends, flag high-priority claims, and track resolution rates with AI-powered analytics.
04
Staff Training & SOP Automation
AI-powered training modules that onboard new billing staff faster. Automatically generate SOPs from your best performers' workflows, create interactive training scenarios, and ensure consistent quality across your team.
How It Works
From first ring to the right person
We do the build. Your team keeps the phone system and the directory it already has.
01
We map how your calls should route
Who covers which site, which requests go to which desk, what counts as urgent. We build the call flow from your own procedures and the directory your team already keeps.
02
The AI answers and routes
You forward a line or a menu option. The receptionist answers, handles emergencies first, asks at most one follow-up question, and warm-transfers the caller to the right extension.
03
You see every call
Your team reviews calls on a dashboard, leaves feedback on any of them, and sees which transfers were answered. We tune the flow against real calls.
Revenue Cycle Results
Measurable Impact on
Measurable Impact on
Revenue Recovery
Our customers see ROI from day one — fewer hold times, lower costs, faster resolution.
0%
Reduction in Hold Time
Per payer follow-up call
$0
Average Cost Per AI Call
vs. $12–15 manual cost
0x
Claims Processed
Per agent per day
0%
Faster Denial Resolution
From submission to close
"We went from 40 calls a day to over 400. Our team now focuses on resolving claims instead of waiting on hold."
Questions
Straight answers
Do callers know they are talking to an AI?
Yes. The receptionist says it is an AI assistant in its first sentence. We do not build agents that pretend to be human.
What happens when a caller describes an emergency?
Emergencies come before everything else in the call flow. A caller who describes symptoms such as chest pain, trouble breathing or signs of a stroke is told to call 911, and a caller in crisis is given the 988 line. The call is then connected to a person on your team and flagged for follow-up.
Can a caller always reach a person?
Yes. Anyone who asks for a person, or presses 0, is connected to your staff. The AI never traps a caller in a loop, and it asks at most one follow-up question before routing.
Is CuraVoice HIPAA-compliant?
We sign a Business Associate Agreement with every customer, and the platform runs on Google Cloud with encryption in transit and at rest, access controls and audit logging. A SOC 2 audit is in progress; we do not hold a SOC 2 report yet and will not claim one until we do. There is no such thing as a HIPAA certification, so be wary of any vendor that advertises one.
Does it work with our phone system and our records?
The receptionist sits alongside your existing phone system: you forward a line or a menu option to it, and it transfers callers to the extensions and queues you already use. Routing comes from the directory your team already maintains, such as a spreadsheet of providers, care managers and sites. New-patient details can be filed into your CRM. We do not write to an EHR today.
How is CuraVoice priced?
Pricing is based on usage. We start with a pilot on a real phone line so you can review real calls and real hand-off data before you commit to production.
Hear it on your own calls
Tell us about your phone lines and we'll set up a demo for your team.