AI Receptionist

An AI receptionist that gets the caller to the right person

CuraVoice answers your patient line, works out who each caller needs, and warm-transfers them to that person's extension. Then it tells you whether the hand-off was answered.

Who it is for

Practices where the hard part of the phone is routing. If your patients are spread across many sites, each with its own provider and care manager, the person who answers the phone has to carry that whole map in their head. It changes every month. New staff take a long time to learn it, and callers get bounced while they do.

The receptionist reads the map from the directory your team already maintains, so a caller who says "my mother lives at Maple Court and I need her care manager" is connected to the right extension without anyone looking anything up.

What it does on a call

• Says it is an AI. The first sentence tells the caller they are speaking with an AI assistant.
• Puts emergencies first. A caller describing chest pain, trouble breathing or stroke signs is told to call 911. A caller in crisis is given the 988 line. Both are then connected to a person, and the call is flagged.
• Routes existing patients to their care team. It finds the right care manager from the provider, the care manager or the community the caller names.
• Registers new patients. It collects their details and files them into your CRM, or hands them to intake.
• Sends department calls to the right desk. Billing, records, partners and vendors each go to their own line or are given the right inbox.
• Connects anyone who asks for a person. Pressing 0 or asking for the front desk works on the first try.

How the transfer works

A cold transfer drops the caller onto a ringing line and hopes. CuraVoice uses a warm transfer instead. The caller hears where they are going. For a shared queue such as the front desk, the staff member who picks up hears a short introduction and accepts the call before the caller is connected. For a direct extension, the caller is connected at pickup and the staff member hears who is calling and why.

If nobody accepts, the caller is told the team will call back, and the call goes on a missed-transfers list with the caller's number and reason for calling, so someone can follow up.

What your team sees

Every call appears on a dashboard with its recording, transcript, the reason for the call, where it was routed and how it ended. Reviewers can leave notes on any call. We use those notes, and a test suite of scripted conversations, to tune the call flow before changes go live.

What it does not do

It does not give medical advice. It does not look patients up in your EHR or write to it. It does not confirm anything about a patient to an insurance company or other third party; those callers are connected to staff. We would rather tell you this now than have you find out in a pilot.

Go deeper

See how it works in your specialty, the kinds of call it handles, and how it compares with the alternatives.

Common questions