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Notes from real phone lines
What we have learned running voice AI on healthcare phone lines. Written by the people who build it, and reviewed before it is published.
Should an AI receptionist tell callers it is an AI?
Yes, in its first sentence. Why disclosure works better than a human-sounding name on a medical practice's phone line, what the greeting should say, and what to do when a caller asks for a person.
Read the article October 7, 2026What happens after the AI transfers the call?
Most AI receptionist demos end at the transfer. In a real practice that is where the trouble starts. Here is what to measure after the hand-off, and how to stop transferred calls from disappearing.
Read the article October 7, 2026HIPAA and voice AI: nine questions to ask a vendor
A plain checklist for healthcare operators evaluating an AI phone agent: the BAA, subprocessors, recordings, model training, SOC 2, and the claims that should make you suspicious.
Read the article October 7, 2026AI receptionist, answering service or more front-desk staff?
A fair comparison of the three ways a medical practice can handle more phone calls than its front desk can answer, with the situations where each one is the right choice.
Read the articleFor longer how-to pieces, see the guides.