What an AI receptionist handles

After-hours calls CuraVoice answers a practice's phone after closing, directs emergencies to 911, sends clinical concerns to your on-call line, and logs everything else for the morning. Overflow calls CuraVoice picks up the calls your front desk cannot get to, so a busy hour no longer means callers on hold or in voicemail. New-patient intake CuraVoice takes a new patient's details during their first call and files them for your intake team, so no enquiry is lost to voicemail. Referral intake CuraVoice answers referring offices at once, takes the referral details by phone, and gets them to your referral coordinator. Scheduling calls CuraVoice answers scheduling calls and connects each caller to the right scheduling desk, with the reason for the visit already stated. Refill calls CuraVoice answers refill calls from patients and pharmacies and connects them to the staff who handle refills for that provider. Billing questions CuraVoice sends billing calls straight to your billing office or billing company, so they stop interrupting the front desk. Records requests CuraVoice tells callers how to request records and routes the ones that need a person, without confirming anything about a patient. Missed-call recovery When a transferred call is not picked up, CuraVoice tells the caller your team will call back and puts the call on a list, so no caller is silently lost. Call reporting CuraVoice gives a practice a record of every call: why the person called, where the call went, and whether someone picked up.