Payer Calls
Payer calls an AI agent can make
Each of these calls is mostly a phone menu and a hold. The agent does that part and brings your staff in when a person answers.
Claim status calls
CuraVoice places claim status calls to payers, works through the phone menu, waits on hold, and brings your biller in when a representative answers.
Benefits verification calls
CuraVoice calls the payer to verify eligibility and benefits, handles the menu and the hold, and connects your staff member when a representative is on the line.
Prior auth status calls
CuraVoice calls the payer or its utilization-management vendor to check on a pending prior authorization, and brings your staff in when a person answers.
Denial follow-up calls
CuraVoice gets your denial specialist to a live payer representative without the menu and the hold, so denied claims are worked sooner.
Appeal status calls
CuraVoice calls the payer to check on a submitted appeal and hands the call to your staff when a representative answers.
Enrollment status calls
CuraVoice calls payers to check on pending provider enrollment applications and connects your credentialing staff when a representative answers.