AI payer calling for medical billing companies
CuraVoice places the payer calls for your billers and waits on hold for them, so your company can take on more accounts without adding hours on the phone.
The margin problem
A billing company is paid on what it collects, and it spends on labor. Phone follow-up is the most labor-hungry part of the work and the hardest to make more efficient, because the waiting is set by the payer. Every hour a biller spends on hold is an hour billed to your payroll and not to a client's recovery.
What CuraVoice takes off your billers
- Dialing and menus. The agent calls the right line for each payer and works through the IVR.
- Identifiers. It enters NPI, tax ID, member ID and dates by touch-tone, per client and per claim.
- Hold time. It waits, on several calls at once.
- The hand-off. When a representative answers, a biller is warm-transferred into the call with the account in front of them.
What that means for the business
Your billers spend their phone time talking to representatives. Follow-up that used to be rationed, because nobody had forty minutes to hold on a small balance, becomes worth doing. Every call is recorded and logged, which gives you something to show a client who asks what was done on an account.
Common questions
Can we use it across several provider clients?
Yes. Each claim or account in your work list carries its own provider and payer details, and the agent enters the right identifiers for each call.
Do we sign a BAA with CuraVoice?
Yes. A Business Associate Agreement is part of every engagement. As a billing company you are a business associate of your provider clients, and CuraVoice acts as your subcontractor under its own BAA with you.
How do we get started without an integration?
Export a work queue as a CSV file and upload it. Calls are placed from the list, and your billers are brought in when a representative answers.
See it on one client's work queue
A short pilot on a single client's A/R shows the hold time you get back.
Book a Call