AI payer calling for provider revenue cycle teams
CuraVoice makes your team's calls to insurance companies, handles the phone menu and the hold, and hands the call to your specialist the moment a representative picks up.
Where your team's day goes
Your A/R specialists are experienced people. A large share of their day is spent listening to a payer's menu, keying in the same identifiers, and waiting. The part that needs their skill, the conversation with the representative, is a few minutes at the end of each call. Hiring more specialists buys more of the conversation and more of the waiting in the same proportion.
What changes with CuraVoice
- The agent does the waiting. It dials, navigates the IVR, enters the identifiers and holds for as long as the payer takes.
- Your specialist joins a live call. When a representative answers, your team member is warm-transferred in with the claim in front of them.
- Calls run side by side. Several can be in progress at once, so one specialist works a queue of live representatives and not a queue of hold music.
- Every call leaves a record. Recording and outcome are logged against the claim.
Beyond the call
The platform also covers denial management, claims intelligence and staff training. See how payer calling works for the detail.
Common questions
Which payer calls can be automated?
The parts that need no judgment: dialing, working through the phone menu, entering identifiers such as NPI, tax ID and member ID, and waiting on hold. This applies to claim status follow-up, benefits verification and any other task where the payer has to be reached by phone.
Does our staff still talk to the payer?
Yes. When a live representative answers, your specialist is brought onto the call to have the conversation. The agent takes over the waiting, not the judgment.
Do we need to integrate our practice management system?
No. You can start from a CSV export of your work queue. Each row is matched to the right payer and phone line.
Run it against your top payers
Tell us which payers your team calls most and we will show you a call from dial to hand-off.
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