AI Receptionist vs Virtual Receptionist Service
A virtual receptionist service is a remote team of people answering for many businesses from scripts. An AI receptionist is software that answers for one practice from that practice's own directory and rules.
Side by side
| AI receptionist | Virtual receptionist service | |
|---|---|---|
| Who answers | Software, which says it is an AI | A remote person, shared across clients |
| Several calls at once | All answered immediately | Depends on how many agents are free |
| Knowledge of your practice | Your directory and call flow, the same on every call | A script, applied by whoever picks up |
| Unusual or emotional calls | Hands off to your staff | A person can listen and adapt |
| Record of the call | Recording and full transcript | Usually a short message |
| Pricing | Usage-based | Per minute or per call, often with a monthly minimum |
When to choose which
Choose an AI receptionist when routing is detailed, volume is high or uneven, and you want a full record of every call.
Choose a virtual receptionist service when volume is low and you most value a human voice on every call.
CuraVoice sells one of these options, so weigh this page accordingly. We have tried to say where the other is the better choice.
Common questions
Is either one HIPAA-compliant by default?
No. With either, ask for a Business Associate Agreement before any patient call is handled.
Related
Not sure which fits?
Tell us how your phones work today. If CuraVoice is not the right tool, we will say so.
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