Build a Voice AI Agent Yourself or Buy a Managed Service
Voice AI platforms let anyone assemble a phone agent in an afternoon. Running one on a real phone line is a different job, and that is the part a managed service takes on.
Side by side
| Build it yourself | Managed service | |
|---|---|---|
| Getting a first demo working | Fast; the platforms are good at this | Done for you |
| Routing data | You build and maintain the sync with your directory | Included, with checks when the directory changes |
| Transfers | You design accept prompts, whispers and no-answer handling | Included |
| Testing changes | You write and run test conversations | A scripted test suite runs before changes go live |
| Compliance | You arrange a BAA with each vendor in the chain | One BAA with the service |
| When something breaks at 8 a.m. | Your problem | The service's problem |
| Cost | Platform usage plus your own time | Usage-based service fee |
When to choose which
Build it yourself when you have an engineer who will own it for the long term and the calls are low-stakes.
Buy a managed service when the calls involve patients, the routing is complicated, or nobody on your team has time to maintain a phone system.
CuraVoice sells one of these options, so weigh this page accordingly. We have tried to say where the other is the better choice.
Common questions
Which platforms does CuraVoice build on?
CuraVoice is built on established voice AI and telephony platforms and runs on Google Cloud. The work is in the call flow, the routing data, the transfers and the testing, not in the underlying speech technology.
Related
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- AI vs outsourced call center
- All comparisons
Not sure which fits?
Tell us how your phones work today. If CuraVoice is not the right tool, we will say so.
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