AI for Provider Enrollment and Credentialing Status Calls
CuraVoice calls payers to check on pending provider enrollment applications and connects your credentialing staff when a representative answers.
The problem
A new provider cannot bill a payer until enrollment is complete. Credentialing staff phone each payer for each provider to find out where the application stands, and each call is a long hold for a short answer.
How the call runs
- Pending applications are loaded by provider and payer.
- The agent dials the payer's provider enrollment line.
- It navigates the menu and enters NPI and tax ID.
- Your credentialing specialist joins when a person answers.
What your staff do
Your specialist confirms what is outstanding and gets a reference number. The agent has done the waiting across every payer at once.
Getting started
The agent works from a CSV export of your work queue, so no integration is needed to begin. Every call is recorded and logged with its outcome. See how payer calling works.
Common questions
Is this the same product as claim follow-up?
Yes. It is the same calling agent pointed at a different payer line and a different list.
Does the AI speak to the payer representative?
By default, no. When a live representative answers, your staff member is warm-transferred into the call to have the conversation.
Related
Run it against your top payers
Tell us which payers your team calls most and we will show you a call from dial to hand-off.
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