Call Reporting for Medical Front Desks
CuraVoice gives a practice a record of every call: why the person called, where the call went, and whether someone picked up.
The problem
Most practices know how many calls came in. Few know what the calls were about, how many were transferred, or how many transfers were answered. Decisions about staffing the phones are made on impressions.
How CuraVoice handles it
- Every call is logged with recording, transcript and the reason for the call.
- Each transfer is recorded with its destination and whether a person answered.
- Your reviewers can leave notes on any call.
- Patterns by time of day, by desk and by location become visible.
What it does not do
It reports on the calls it handles, not on lines that bypass it. It gives no medical advice, and anyone who asks for a person is connected to one.
Common questions
Who can see the recordings?
Your team, through a dashboard that requires sign-in.
Related
See it on your own phone line
A pilot on one line shows you real calls and real hand-off numbers.
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