AI Overflow Answering for Busy Front Desks
CuraVoice picks up the calls your front desk cannot get to, so a busy hour no longer means callers on hold or in voicemail.
The problem
Calls do not arrive evenly. They bunch at opening time, after lunch and on Mondays. A front desk staffed for the average hour is overwhelmed in the busy one, and callers who wait give up and call back, which makes the next hour worse.
How CuraVoice handles it
- Your phone system sends calls to CuraVoice when the front desk is busy or does not answer within a set time.
- The caller is answered immediately and routed to the right person.
- Your staff keep answering what they can; nothing changes for them.
- Every overflow call is logged, so you can see how much the front desk was missing.
What it does not do
Overflow is set in your phone system, so your phone vendor or IT contact needs to add the forwarding rule. It gives no medical advice, and anyone who asks for a person is connected to one.
Common questions
Is overflow a good way to start?
Yes. It is the lowest-risk pilot: your front desk still answers first, and the AI only takes calls that would otherwise have waited.
Related
See it on your own phone line
A pilot on one line shows you real calls and real hand-off numbers.
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