Missed Transfers and Call-Back Lists
When a transferred call is not picked up, CuraVoice tells the caller your team will call back and puts the call on a list, so no caller is silently lost.
The problem
In most phone systems a transfer that rings out leaves no useful trace. The caller knows the practice failed them. The practice does not know it happened.
How CuraVoice handles it
- Shared queues must accept a transferred call by pressing a key, so voicemail cannot swallow it.
- If nobody accepts within a set time, the caller is told the team will call back.
- The call appears on a missed-transfers list with the caller's number and reason.
- Your team works the list and marks calls as returned.
What it does not do
It does not make the call-back itself; a member of your staff does. It gives no medical advice, and anyone who asks for a person is connected to one.
Common questions
Why make staff press a key to accept?
Because a voicemail greeting or auto-attendant never presses a key. It guarantees the caller is only connected to a live person.
Related
See it on your own phone line
A pilot on one line shows you real calls and real hand-off numbers.
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