AI Call Routing for Appointment Scheduling
CuraVoice answers scheduling calls and connects each caller to the right scheduling desk, with the reason for the visit already stated.
The problem
In a group with several locations or several kinds of appointment, the caller first has to find the right scheduler. They wait in the main queue, explain, get transferred, and explain again.
How CuraVoice handles it
- The caller says what they need in their own words.
- The receptionist identifies the location, provider or type of visit.
- The caller is warm-transferred to that scheduling desk.
- The scheduler hears a short introduction, so the caller does not repeat themselves.
What it does not do
It does not book directly into your scheduling system today. It gets the caller to the person who can. It gives no medical advice, and anyone who asks for a person is connected to one.
Common questions
Why not let the AI book the appointment?
Booking needs a live connection to your scheduling system and your scheduling rules. We route to your schedulers today and say so plainly.
Related
See it on your own phone line
A pilot on one line shows you real calls and real hand-off numbers.
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