AI Handling of Medical Records Request Calls
CuraVoice tells callers how to request records and routes the ones that need a person, without confirming anything about a patient.
The problem
Records requests come from patients, attorneys, insurers and other providers. Each needs the right process, and answering carelessly risks disclosing that someone is a patient at all.
How CuraVoice handles it
- Gives the caller the inbox, fax number or process you use for records requests.
- Connects callers who need a person to medical records.
- Confirms nothing about any patient to a third party.
- Logs the request.
What it does not do
It does not release records or verify authorizations. It gives no medical advice, and anyone who asks for a person is connected to one.
Common questions
What does it say to an insurance company asking about a patient?
It confirms nothing and passes the call to staff.
Related
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