AI Call Routing for Patient Billing Questions
CuraVoice sends billing calls straight to your billing office or billing company, so they stop interrupting the front desk.
The problem
A patient with a question about a statement calls the number on the appointment card. The front desk cannot answer it, and the caller is transferred or told to call another number.
How CuraVoice handles it
- Recognises a billing, statement or payment question.
- Warm-transfers the caller to your billing line.
- Tells the caller where they are being connected.
- Logs the call and whether billing picked up.
What it does not do
It does not look up balances or take payments. It gives no medical advice, and anyone who asks for a person is connected to one.
Common questions
Our billing is outsourced. Can calls go to the billing company?
Yes. The receptionist transfers to whatever number you give for billing.
Related
See it on your own phone line
A pilot on one line shows you real calls and real hand-off numbers.
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