AI Referral Intake for Medical Practices
CuraVoice answers referring offices at once, takes the referral details by phone, and gets them to your referral coordinator.
The problem
A referring office is busy too. If their call to you rings out or sits on hold, they send the patient somewhere easier. Referral sources remember which practices pick up.
How CuraVoice handles it
- Recognises a referring office or facility from what the caller says.
- Collects the patient's details, the reason for referral and the referrer's contact information.
- Files the referral for intake, or connects the caller to your coordinator.
- Flags priority referrals for faster follow-up.
What it does not do
It does not receive faxed or electronic referrals; it handles the ones that come by phone and can give the caller your fax number. It gives no medical advice, and anyone who asks for a person is connected to one.
Common questions
Can it give out our fax number?
Yes. It can read out the practice's fax number so a referring office can send records.
Related
See it on your own phone line
A pilot on one line shows you real calls and real hand-off numbers.
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