AI receptionist for cardiology practices
CuraVoice answers the phone for cardiology practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls cardiology practices
- Patients, many of them older, and their adult children
- Referring primary care offices
- Hospitals and cardiac rehab programs
- Device clinics and pharmacies
What they call about, and where each call goes
- New referrals. Details are collected and filed for intake, or the referring office is connected to the referral coordinator.
- Testing appointments: echo, stress test, monitor hook-up. Sent to the scheduling desk that books that test at that location.
- Medication questions, especially blood thinners. Connected to the nurse line for the patient's cardiologist.
- Device and monitor questions. Routed to the device clinic.
What makes cardiology phones hard
A cardiology group has several front doors behind one number: clinic visits, the testing lab, the device clinic and the hospital service. Callers rarely know which one they need, and a wrong guess means another transfer.
Urgent calls
Cardiology is the specialty where symptom calls matter most. Chest pain, fainting or shortness of breath gets the 911 instruction at once, and the call is then connected to a person and flagged. The AI never judges how serious a symptom is.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
What does it do when a patient calls with chest pain?
It tells the caller to call 911 immediately. That rule sits at the top of the call flow and is not left to the AI's judgment. The call is then connected to your staff and flagged for follow-up.
Does the AI give medical advice to cardiology patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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