AI receptionist for orthopedic practices

CuraVoice answers the phone for orthopedic practices, works out what each caller needs, and warm-transfers them to the right person on your team.

Who calls orthopedic practices

Patients with new injuries
Post-surgical patients and their families
Physical therapy clinics
Workers' compensation adjusters and attorneys' offices

What they call about, and where each call goes

New injury appointments. Routed by body part or surgeon to the right scheduling desk.
Surgery scheduling and pre-op questions. Connected to the surgical coordinator for that surgeon.
Post-op concerns. Sent to the surgeon's clinical team and flagged.
Workers' comp and disability paperwork. Routed to the workers' comp or forms desk, not the front desk.

What makes orthopedics phones hard

Orthopedic groups are organized by surgeon and by body part, and each surgeon has their own coordinator. A caller who says "it's my knee" needs to end up with the right team without knowing any of that structure.

Urgent calls

A post-operative patient reporting calf pain, fever or a wound problem is connected to clinical staff straight away and the call is flagged. Emergency symptoms get the 911 instruction.

What your team sees

Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.

What it does not do

It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.

Common questions

Can it route by surgeon?

Yes. Callers can name the surgeon, the location or the body part. The receptionist uses the directory your team keeps to find the right coordinator or scheduling desk.

Does the AI give medical advice to orthopedics patients?

No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.

Does it replace our phone system or our front-desk staff?

Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.

Hear it handle a real call

We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.

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