AI receptionist for dermatology practices
CuraVoice answers the phone for dermatology practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls dermatology practices
- New patients looking for a first appointment
- Existing patients
- Patients waiting on biopsy results
- Pharmacies and cosmetic-service enquirers
What they call about, and where each call goes
- New-patient appointments. Details are taken and the caller is sent to scheduling for the location they prefer.
- Biopsy and pathology results. Connected to the provider's clinical team. The AI does not read results.
- Refills and prior authorizations for prescriptions. Routed to the staff who handle medication requests.
- Cosmetic consultations. Sent to the cosmetic coordinator, separately from medical scheduling.
What makes dermatology phones hard
Dermatology has long waits for new patients, so a missed call is often a patient who books elsewhere. Medical and cosmetic sides usually run as separate desks behind one number.
Urgent calls
A patient describing a rapidly spreading rash with fever, or a severe reaction, is connected to clinical staff at once and flagged. Emergency symptoms get the 911 instruction.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Can it separate cosmetic calls from medical ones?
Yes. The caller says what they need in their own words and the receptionist routes cosmetic enquiries to the cosmetic coordinator and medical calls to the medical desk.
Does the AI give medical advice to dermatology patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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