AI receptionist for gastroenterology practices
CuraVoice answers the phone for gastroenterology practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls gastroenterology practices
- Patients scheduling procedures
- Patients with prep questions the day before
- Referring offices
- Endoscopy centers and pathology labs
What they call about, and where each call goes
- Colonoscopy and endoscopy scheduling. Sent to procedure scheduling, which is usually separate from clinic scheduling.
- Bowel-prep questions. Connected to the nurse line. The AI does not give prep instructions.
- Procedure results. Routed to the physician's clinical team.
- Referrals. Details taken for intake or passed to the referral coordinator.
What makes gastroenterology phones hard
Prep questions arrive in a rush the afternoon and evening before procedures, often after the office has closed. A patient who cannot get an answer may arrive unprepared, and the slot is lost.
Urgent calls
Bleeding, severe abdominal pain or symptoms after a procedure are connected to clinical staff immediately and flagged, with the 911 instruction for emergency symptoms.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Can it answer bowel-prep questions?
No. Prep instructions are clinical. It connects the caller to your nurse line during hours, and after hours follows the routing plan you set, such as your on-call line.
Does the AI give medical advice to gastroenterology patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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