AI receptionist for dental practices and groups
CuraVoice answers the phone for dental practices and groups, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls dental practices and groups
- New patients
- Existing patients
- Patients in pain
- Specialists and dental labs
What they call about, and where each call goes
- New-patient appointments. Details taken and sent to scheduling for the chosen office.
- Cleanings and recall visits. Routed to scheduling.
- Toothache or broken tooth. Connected to the office straight away and flagged as urgent.
- Insurance and billing questions. Sent to the billing or insurance coordinator.
What makes dental phones hard
In a dental office the front desk is also checking patients out and presenting treatment plans. The phone rings while they are mid-conversation, and new-patient calls are the ones most often missed.
Urgent calls
Swelling with fever, uncontrolled bleeding or facial trauma is treated as urgent and connected to a person, with the 911 instruction for emergencies.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Does it work for a multi-office dental group?
Yes. One number can serve every office, with callers routed by location.
Does the AI give medical advice to dental patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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