AI receptionist for primary care practices
CuraVoice answers the phone for primary care practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls primary care practices
- Patients and family members
- Pharmacies
- Specialists' offices and hospitals
- Home health agencies and insurers
What they call about, and where each call goes
- Booking, moving or cancelling a visit. Sent to the scheduling desk for the right location, with the reason already stated.
- Prescription refills. Connected to the clinical staff who handle refills for that provider.
- Test results and forms. Routed to the provider's team or to medical records, depending on what is asked.
- Referrals and prior authorizations. Passed to the referral coordinator with the patient and specialist named.
What makes primary care phones hard
Primary care gets every kind of call there is, and most of them are short. The volume is what hurts: a front desk can lose its whole morning to calls that each needed thirty seconds and a transfer.
Urgent calls
A caller describing chest pain, trouble breathing or stroke symptoms is told to call 911. A same-day concern that is not an emergency goes straight to a person and is flagged.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Can it tell a patient their test results?
No. It does not read from the chart or give clinical information. It connects the caller to the provider's team, who can.
Does the AI give medical advice to primary care patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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