AI receptionist for urgent care centers
CuraVoice answers the phone for urgent care centers, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls urgent care centers
- People deciding whether to come in
- Recent patients with follow-up questions
- Employers
- Pharmacies and insurers
What they call about, and where each call goes
- Results and follow-up after a visit. Routed to the clinical staff at the center the patient visited.
- Occupational health and employer services. Sent to the occupational health coordinator.
- Medical records and work notes. Sent to medical records.
- Billing questions. Routed to billing.
What makes urgent care phones hard
Urgent care staff are with patients, not at a phone. Calls ring out at the busiest moments, and across many centers nobody can see how many went unanswered.
Urgent calls
A caller describing emergency symptoms is told to call 911. The AI does not advise callers on whether their condition suits urgent care; that question goes to a person.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Will it tell a caller whether to come to urgent care or the ER?
No. That is a clinical judgment. Emergency symptoms get the 911 instruction, and anything else is connected to your staff.
Does the AI give medical advice to urgent care patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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