AI receptionist for ophthalmology and eye care practices
CuraVoice answers the phone for ophthalmology and eye care practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls ophthalmology and eye care practices
- Patients, many of them older
- Optometrists referring patients
- Surgery centers
- Optical shop customers
What they call about, and where each call goes
- Routine and medical eye appointments. Routed to scheduling for the right location and doctor.
- Cataract and other surgery coordination. Connected to the surgical counselor for that surgeon.
- Glasses and contact lens orders. Sent to the optical shop, not the clinic.
- Injection and follow-up visits. Routed to the retina or specialty scheduling desk.
What makes ophthalmology phones hard
Eye practices mix a clinic, a surgical service and a retail optical shop on one phone number, and many callers have poor vision, which makes keypad menus a real barrier.
Urgent calls
Sudden vision loss, flashes and floaters, or eye injury are connected to clinical staff straight away and flagged. The AI does not assess the symptom.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Our patients struggle with phone menus. Does this help?
Yes. There is no menu and no keys to press. The caller says what they need, and the receptionist asks one question at a time.
Does the AI give medical advice to ophthalmology patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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