AI receptionist for urology practices
CuraVoice answers the phone for urology practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls urology practices
- Patients and spouses
- Referring primary care offices
- Hospitals and surgery centers
- Pharmacies and medical supply companies
What they call about, and where each call goes
- New referrals and first appointments. Details taken for intake or connected to the referral coordinator.
- Procedure scheduling. Sent to the procedure or surgical scheduler for that physician.
- Lab and imaging results. Routed to the physician's clinical team.
- Catheter and supply questions. Connected to clinical staff.
What makes urology phones hard
Callers are often reluctant to describe their problem to a stranger. A receptionist that needs only the doctor's name or "I have a referral" to route the call spares them the explanation.
Urgent calls
Inability to urinate, heavy bleeding or fever after a procedure is connected to clinical staff immediately and flagged.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Does the caller have to explain a sensitive problem to the AI?
No. Naming the physician, the location, or saying it is about an appointment, a result or a referral is enough to route the call.
Does the AI give medical advice to urology patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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