AI receptionist for neurology practices
CuraVoice answers the phone for neurology practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls neurology practices
- Patients and caregivers
- Referring physicians
- Infusion centers and sleep labs
- Pharmacies and insurers
What they call about, and where each call goes
- New referrals. Details collected and filed for intake.
- Testing: EEG, EMG, sleep studies. Sent to the scheduling desk for that test.
- Medication refills and prior authorizations. Connected to the provider's clinical team.
- Caregiver questions about a patient with dementia. Routed to the patient's care team.
What makes neurology phones hard
Many neurology patients cannot manage a phone call well themselves, so the caller is often a caregiver who may not know the physician's name. Subspecialties such as epilepsy, movement disorders and memory care each have their own staff.
Urgent calls
Stroke symptoms, a seizure in progress or sudden severe headache gets the 911 instruction at once, then a person.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Can a caregiver call on the patient's behalf?
Yes. The receptionist routes on the patient's physician, location or the reason for the call. It does not disclose anything about the patient; your staff handle that once connected.
Does the AI give medical advice to neurology patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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