AI receptionist for OB/GYN practices
CuraVoice answers the phone for OB/GYN practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls OB/GYN practices
- Patients, including pregnant patients
- Partners and family
- Hospitals and labor units
- Labs, imaging centers and pharmacies
What they call about, and where each call goes
- Annual and problem visits. Sent to scheduling.
- New pregnancy appointments. Details taken and routed to the OB scheduler.
- Pregnancy concerns. Connected to the nurse line or on-call provider immediately and flagged.
- Results and prescriptions. Routed to the provider's clinical team.
What makes OB/GYN phones hard
Obstetric calls can be urgent at any hour, while gynecology calls are mostly routine. Both come in on the same number, and the after-hours plan matters as much as the daytime one.
Urgent calls
A pregnant caller reporting bleeding, reduced movement, severe pain or possible labor is connected to clinical staff or the on-call line at once. The AI does not assess.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
How are after-hours pregnancy calls handled?
According to the routing plan you set. Typically clinical concerns go to your on-call line and routine requests are logged for the morning.
Does the AI give medical advice to OB/GYN patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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