AI receptionist for pediatric practices
CuraVoice answers the phone for pediatric practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls pediatric practices
- Parents and guardians
- Schools and daycares
- Pharmacies
- Specialists and hospitals
What they call about, and where each call goes
- Sick-visit and well-child appointments. Sent to scheduling for the right office.
- School, sports and camp forms. Routed to the forms desk or medical records.
- Vaccine records. Sent to medical records.
- A parent worried about a sick child. Connected to the nurse line and flagged.
What makes pediatric phones hard
Pediatric phones spike hard: Monday mornings, the first cold week of autumn, the week before school starts. Staffing for the peak is wasteful and staffing for the average means parents on hold with a sick child.
Urgent calls
A parent describing trouble breathing, a seizure or an unresponsive child is told to call 911. Other concerns go to the nurse line right away.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Can it handle the Monday-morning rush?
Yes. It answers every call at once, however many arrive together, and routes each to the right desk.
Does the AI give medical advice to pediatric patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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