AI receptionist for oncology practices
CuraVoice answers the phone for oncology practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls oncology practices
- Patients in active treatment
- Family members
- Referring physicians and hospitals
- Infusion pharmacies and insurers
What they call about, and where each call goes
- New-patient referrals. Connected to the new-patient coordinator. These are never left in voicemail.
- Infusion and treatment scheduling. Sent to the infusion scheduling desk.
- Symptom and side-effect calls. Connected to the triage nurse line immediately and flagged.
- Authorizations and financial counseling. Routed to the financial counselors.
What makes oncology phones hard
Every call in oncology carries weight. A newly diagnosed patient calling for a first appointment should not wait in a queue, and a patient with a fever during chemotherapy must reach a nurse fast.
Urgent calls
Any symptom call from a patient in treatment goes to your triage nurses straight away. The AI does not assess symptoms and does not offer reassurance in place of a clinician.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Is an AI receptionist appropriate for cancer patients?
It depends on what it is used for. It works well for getting callers to the right desk quickly and for making sure no call is missed. It should not, and does not, handle the clinical conversation. Anyone who asks for a person gets one.
Does the AI give medical advice to oncology patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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