AI receptionist for pain management practices
CuraVoice answers the phone for pain management practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls pain management practices
- Established patients
- Referring physicians
- Pharmacies
- Workers' comp adjusters and attorneys' offices
What they call about, and where each call goes
- Medication refills. Connected to the refill staff. The AI promises nothing about a prescription.
- Procedure and injection scheduling. Sent to procedure scheduling.
- New referrals. Details taken for intake.
- Pharmacy verification calls. Routed to clinical staff.
What makes pain management phones hard
Refill calls dominate, they are time-sensitive, and callers are often anxious. The practice needs every request recorded and answered consistently, with nothing committed to on the phone.
Urgent calls
A caller describing an overdose, or thoughts of self-harm, is given the 911 or 988 line and connected to a person, and the call is flagged.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
What does it say to a patient asking for an early refill?
It does not discuss the prescription. It takes the request to the staff who handle refills, so the answer comes from a person following your policy.
Does the AI give medical advice to pain management patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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