AI receptionist for podiatry practices
CuraVoice answers the phone for podiatry practices, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls podiatry practices
- Patients, many with diabetes
- Nursing homes and assisted living facilities
- Home health nurses
- Referring physicians
What they call about, and where each call goes
- Routine and new appointments. Sent to scheduling.
- Facility visit scheduling. Routed to the coordinator for nursing-home rounds.
- Wound concerns. Connected to clinical staff and flagged.
- Orthotics and footwear orders. Sent to the staff who handle orders.
What makes podiatry phones hard
Many podiatrists see patients both in the office and on rounds at facilities. Facility staff calling about a resident need a different desk from a patient booking an office visit.
Urgent calls
A diabetic patient reporting a new wound, or signs of infection, is connected to clinical staff straight away and flagged.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
Can it tell office patients from facility calls?
Yes. A caller from a facility says where they are calling from and is routed to the coordinator for facility visits.
Does the AI give medical advice to podiatry patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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