AI receptionist for physical therapy clinics
CuraVoice answers the phone for physical therapy clinics, works out what each caller needs, and warm-transfers them to the right person on your team.
Who calls physical therapy clinics
- New patients with a referral
- Current patients rescheduling
- Referring physicians' offices
- Insurers and workers' comp adjusters
What they call about, and where each call goes
- First evaluations. Details taken and sent to scheduling for the nearest clinic.
- Rescheduling and cancellations. Routed to the clinic the patient attends.
- Referral and authorization status. Sent to the authorization staff.
- Billing questions. Routed to billing.
What makes physical therapy phones hard
Therapy clinics often run with one front-desk person who is also checking patients in. Calls go unanswered while that person is busy, and a missed new-patient call is a lost plan of care.
Urgent calls
Urgent clinical calls are rare, but a caller with a concern after treatment is connected to a clinician.
What your team sees
Every call is logged with its recording, transcript, the reason for the call, where it was sent and whether a person picked up. Transfers that were not answered go on a call-back list. See how the receptionist works.
What it does not do
It does not give medical advice, read from or write to your EHR, or tell a third party anything about a patient. It says it is an AI in its first sentence, and anyone who asks for a person is connected to one.
Common questions
We have many small clinics. Does that work?
Yes. The receptionist routes by clinic location from your directory, so one number can serve every clinic.
Does the AI give medical advice to physical therapy patients?
No. It does not diagnose, triage or advise. A caller with a clinical concern is connected to a person on your team and the call is flagged for follow-up.
Does it replace our phone system or our front-desk staff?
Neither. You keep your phone system and extensions, and forward a line or a menu option to the receptionist. Your staff receive the calls that need a person, with a short introduction, in place of answering everything.
Related
Hear it handle a real call
We start with a pilot on one line or one menu option, so you can listen to real calls before deciding anything.
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